Please select a category of frequently asked questions from the list below.
Using your Cameron Mitchell Restaurants or Ocean Prime Gift Card
Do Cameron Mitchell Restaurants or Ocean Prime gift cards have an expiration date?
No. Cameron Mitchell Restaurants and Ocean Prime gift cards never expire and they do not have any maintenance or non-usage fees. Your gift card will retain its full value until it is used.
Are there any non-usage fees if I don’t use the gift card right away?
There are no maintenance or non-usage fees on our gift cards. Your gift card will retain its full value until it is used. Even if you use your gift card and have a remaining balance available, that balance will remain intact until it is used again.
How do I check the balance of my gift card?
You can check your gift card balance by clicking here or by calling our home office at 1-877-491-1267 Monday-Friday 8:30am-5:30pm ET.
If I don’t use the full balance of my gift card what will happen?
If you do not use the full value of your gift card in one visit the remaining balance will stay on your card until you use your card on your next visit to a Cameron Mitchell Restaurant/Ocean Prime.
Is it possible to reload my gift card?
Yes, you can reload your gift card at any Cameron Mitchell Restaurant/Ocean Prime or by calling our home office Monday-Friday from 8:30am-5:30pm ET at 1-877-491-1267.
Where are Cameron Mitchell Restaurants/Ocean Prime gift cards valid?
You can use your gift card at any Cameron Mitchell Restaurant location. Please click here for a full list of Cameron Mitchell Restaurants.
What does the M logo stand for on the back of my gift card?
The M logo represents our restaurant called M which is located at Miranova in downtown Columbus, Ohio.
Is it possible to use more than one gift card at a time?
Yes, you can use as many Cameron Mitchell Restaurants gift cards as you would like at a time.
Am I able to use my gift card towards tax and gratuity?
Yes, our gift cards (but not our complimentary cards or holiday bonus cards) act just like cash and therefore can be used towards both tax and gratuity.
Am I able to use my gift card towards private business parties or catering events?
Sorry, this answer is no. Gift cards are not valid as payment for private business events at our restaurants or for catering services.
Is it possible to have my gift card replaced if it is lost or stolen?
Unfortunately we cannot replace your card if lost or stolen unless you can provide us with your gift card number and proof of purchase.
Purchasing a Cameron Mitchell Restaurants or Ocean Prime Gift Card
How can I purchase a Cameron Mitchell Restaurants or Ocean Prime gift card?
There are 4 ways you can purchase a gift card.
- You can order a standard or custom personalized gift card online by clicking here.
- You can print off our gift card order form by clicking here and faxing it into our corporate office.
- You can purchase a gift card at any Cameron Mitchell Restaurant. Please click here for a full list of our locations.
- You can order a gift card by phone by contacting our corporate office at 1-877-491-1267 Monday-Friday from 8:30am-5:30pm ET.
How can I purchase a bulk quantity of gift cards and is there a discount available?
You can purchase bulk gift cards only through our corporate office by calling a member of our guest services team at 877-491-1267. Bulk pricing not available with other promotional offers
How are the gift cards packaged?
Gift cards purchased through our corporate office or restaurants are presented in a 3.5 x 5 Cameron Mitchell Restaurants gift card sleeve with room for a message to the recipient.
Gift cards purchased online are mailed in a 8.5x11 Cameron Mitchell Restaurants gift card sleeve and customized gift cards will be mailed 5x7 gift card sleeve that features space for a customized message.
Gift Card Delivery Information
From Home Office:
When is my gift card order shipped?
Gift card orders are shipped the following business day. During the holiday, orders can expect an extra 2 day processing time.
How is my gift card order delivered?
We offer different options for shipping phone and online orders.
- USPS (3-8 biz days)(up to $3.00)
- Fed Ex Overnight ($18.95), 2 day($12.95) and 3 day($9.95) avail.
- USPS (8-10 biz days)($2.95 up to 4 cards),
- Fed Ex Ground ($8.95)
What do I do if I do not receive my order?
If your order was not received within the specifications listed above please contact a member of our guest services team at 1-877-491-1267 Monday-Friday 8:30am-5:30pm ET and they will be happy to assist you.
Complimentary Gift Card and Holiday Bonus Card Questions
What is the difference between a complimentary gift card and holiday bonus card versus a standard cash gift card?
Cameron Mitchell Restaurants complimentary gift cards and holiday bonus cards are promotional cards given to our guests. Because they are promotional they do not have a cash value and have certain use restrictions attached to them, please see below for restrictions.
What are the restrictions on the complimentary gift cards?
Complimentary gift cards are not valid towards alcohol or gratuity.
There is no change given.
Not valid with any other discount or offer.
Complimentary gift cards are multi-use cards.
Do complimentary gift cards have an expiration date?
No, our complimentary gift cards do not ever expire.
What are the restrictions on the holiday bonus cards?
Holiday bonus cards are not valid towards alcohol or gratuity.
They are one time use only and there is no change given.
Not valid with any other discount or offer.
Valid Sunday – Thursday
Holiday bonus cards expire on the date listed on the back of the card.
Do holiday bonus cards have an expiration date?
Holiday bonus cards do have an expiration date listed on the back of the gift card.
Is there anything I can do with my holiday bonus card if it has expired?
Please contact a member of our guest services team at 1-877-491-1267 Monday-Friday 8:30am-5:30pm ET.
Can I use more than one complimentary card or holiday bonus card at a time?
Yes, you can use more than one card at a time.
Can I use a complimentary gift card, a bonus card and/or a cash card at the same time?
Yes, you can use any combination of complimentary gift cards, bonus cards or cash cards at the same time.